Every Club occasionally experiences conflict or disputes between members, between members and the Committee or between Committee members. This module will help you understand the difference between complaints, conflict, disputes and appeals and how to properly manage each. 

Who should attend:

• Club Chairperson
• All Board or Committee members
• Club Managers

What we’ll cover:

• Difference between difficult or unacceptable behaviour, complaints, conflict, disputes and appeals
• Managing difficult behaviours
• Managing unacceptable behaviours
• Applying the principles of natural justice and procedural fairness
• Proper processes for dealing with complaints, conflict, disputes and appeals
• Disciplining or removing a member
• Preventing unnecessary conflict, disputes and appeals.

What else you’ll get:

• Printable copy of the slide presentation
• Opportunities for participants to ask questions during the workshop or webinar
• Links to useful resources and tools that you can start using immediately
• Information about where to get more help.
• Certificate of attendance

Cost:

• Free to members of Clubs SA
• $50 for non members

Presenter: Jacqui McConville, JMX Solutions