Navigating Conflict 101

Every Club occasionally experiences conflict or disputes between members, between members and the Committee or between Committee members. This module will help you understand the difference between complaints, conflict, disputes and appeals and how to properly manage each.

Who should attend:

Club Chairperson
All Board or Committee members
Club Managers

What we’ll cover:

Difference between difficult or unacceptable behaviour, complaints, conflict, disputes and appeals
Managing difficult behaviours
Managing unacceptable behaviours
Applying the principles of natural justice and procedural fairness
Proper processes for dealing with complaints, conflict, disputes and appeals
Disciplining or removing a member
Preventing unnecessary conflict, disputes and appeals.

What else you’ll get:

Printable copy of the slide presentation
Opportunities for participants to ask questions during the workshop or webinar
Links to useful resources and tools that you can start using immediately
Information about where to get more help.
Certificate of attendance

Cost:

Free to members of Clubs SA
$50 for non members

Presenter: Jacqui McConville, JMX Solutions

What Our Members Say About Disputes 101

Excellent training session. The presentation was very relevant to my role on the board of a community club, good examples provided and useful options for resolution.

Ruth FirstbrookLoxton Club

Online through zoom meant I could attend. Definitely attend the training. I will be suggesting to the rest of my committee.

Tracy WadeSouth Coast Sports & Social Club

Great information, and a lot to take on board. Thanks for the information.

Jo KnappsteinCoffin Bay Bowling Club

It's a great session that reinforces what we're trying to do and helps us to focus on some areas that we're not that good at.

Ron RoddaMcLaren Vale Bowling Club